Draft for review: This is proposed text that must be reviewed by the Center's legal counsel before publication and adjusted to reflect the Center's actual policies.
This English translation is provided for convenience; the Arabic version prevails.
1. Appointments
| Case | Refund |
|---|---|
| Cancellation or rescheduling more than 24 hours before the appointment | Full refund, or free rescheduling |
| Cancellation within the last 24 hours | Please contact reception; handled case by case |
| No-show without notice | The prepaid consultation fee is non-refundable |
| Appointment cancelled by the Center | Full refund or an alternative appointment, as you prefer |
2. Medical Packages
- Full refund before the first session is used and within the validity period.
- After you start, the remaining balance is refunded after deducting the sessions used at their individual price.
- If the doctor decides the procedure is not suitable for your case, the full amount is refunded.
- Packages are non-refundable after they expire.
3. Store Products
- Returns are accepted within 7 days of delivery for unopened products in their original condition.
- For hygiene reasons, care products cannot be returned once opened unless they have a manufacturing defect.
- If a product arrives damaged or incorrect, we will replace it or refund its value along with the delivery cost.
4. Refund Method and Timing
The amount is returned to the original payment method within 5–10 business days depending on your bank, and an electronic credit note is issued.
5. How Do I Request a Cancellation or Refund?
From your account, or by calling 017 522 2197.